Return & Refund

At Evanel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy carefully before initiating a return.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse, negligence, or improper handling
• Items returned without original packaging
• Customized or personalized products
• Clearance or final sale items (if applicable)

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Please provide:

• Order number
• Full name
• Reason for return
• Photos of the item if it is damaged, defective, or incorrect

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• The wrong item was received

We recommend using a trackable shipping service when returning items, as Evanel cannot guarantee receipt of returned packages.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, and payment providers may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photos and additional information to help verify the issue and provide a replacement, exchange, or refund where applicable.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

Exchanges

Exchanges may be available for damaged or defective items, subject to product availability.

Please contact our customer support team for assistance with exchange requests.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Evanel

Website: https://evanel.shop/

Contact Page: https://evanel.shop/contact-us/

Email: support@evanel.com

Phone: +1 (308) 234-3933

Address: 3600 US-30, Kearney, NE 68847, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.

By making a purchase from Evanel, you acknowledge and agree to the terms of this Return & Refund Policy.